Refund policy

Returns & Refunds Policy (New Zealand)

Returns — Change of Mind

We offer a 30‑day return policy for change‑of‑mind returns. This means you have 30 days from the date of purchase to request a return.

To be eligible for a change‑of‑mind return:

The item must be unused, in the same condition you received it
The item must be in its original packaging
You must provide proof of purchase

If 30 days have passed since your purchase, we are unable to offer a change‑of‑mind refund or exchange.

Please do not send your purchase back to the manufacturer.

Non‑Returnable Items (Change of Mind)

The following items cannot be returned for a change of mind:

Perishable goods (such as food, flowers, newspapers, or magazines)
Intimate or sanitary goods
Hazardous materials or flammable liquids or gases

Additional non‑returnable items:

Gift cards
Downloadable software products
Some health and personal care items

Consumer Guarantees Act 1993 (Important)

Nothing in this policy limits or excludes your rights under the Consumer Guarantees Act 1993 (CGA).

Under the CGA:

If a product is faulty, unsafe, damaged, or not as described, you are entitled to a repair, replacement, or refund, regardless of whether the item is on sale.
These rights apply even if the product has been used, provided the issue is not due to misuse or normal wear and tear.

If you believe your item is faulty or does not meet CGA standards, please contact us at
Sales@Fleetwash.co.nz

Partial Refunds (Where Applicable)

In some situations, a partial refund may be granted, such as:

Items with obvious signs of use
Items not in original condition or missing parts not due to our error
Items returned outside the change‑of‑mind period that are not faulty

Refunds

Once your return is received and inspected, we will notify you by email confirming whether your refund has been approved or rejected.

If approved, the refund will be processed and applied to your original method of payment within a reasonable timeframe, in accordance with your payment provider’s processing times.

Late or Missing Refunds

If you have not received your refund:

Check your bank account again
Contact your credit card company (processing times may vary)
Contact your bank

If you have completed these steps and still have not received your refund, please contact us at
Sales@Fleetwash.co.nz

Sale Items

Sale items are not eligible for change‑of‑mind refunds.

However, sale items are still covered by the Consumer Guarantees Act 1993. If a sale item is faulty, unsafe, or not as described, you are entitled to a remedy under the CGA.

Exchanges

We only replace items if they are faulty or damaged.

To request an exchange, please email us at Sales@Fleetwash.co.nz with your order details and a description of the issue.

Gifts

If an item was marked as a gift and shipped directly to you:

You will receive a gift credit for the value of the returned item once it is received and inspected.

If the item was not marked as a gift:

A refund will be issued to the original purchaser.

Returns Shipping

To return your item, please send it to:

485 Horotiu Rd
Te Kowhai
Hamilton 3288
New Zealand

You are responsible for paying your own return shipping costs for change‑of‑mind returns.
Shipping costs are non‑refundable.
If you return an item valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.

If a return is due to a fault under the Consumer Guarantees Act, we will cover reasonable return shipping costs as required by law.

Contact Us

For any questions regarding returns, refunds, or your rights under the Consumer Guarantees Act, please contact:

📧 Sales@Fleetwash.co.nz